About ErinoakKids

ErinoakKids is Ontario’s largest children’s treatment centre – serving children and youth with disabilities and their families each year. ErinoakKids provides a broad range of medical, therapeutic and support services to children and youth with physical and developmental disabilities, autism, communication disorders and children who are deaf or blind.

Why Join ErinoakKids:

Competitive salary, vacation and benefit plan which includes Health and Dental options
Healthcare of Ontario Pension Plan (HOOPP)
Travel reimbursement across various sites
Referral program that rewards you for bringing in top talent
Wellness Programs - Employee Assistance Program / People Connect
Commitment to growing and developing your career through ongoing training and mentorship

Commitment to Diversity, Equity, Inclusion and Accessibility:

ErinoakKids is committed to cultivating a culture of diversity, equity and inclusion (DEI). Through our hiring practices, we strive to build a workforce that is reflective of the diverse client population and communities we serve. We embrace and appreciate the unique differences, life experiences, knowledge, talent, capabilities and perspectives that our employees bring to their work and that contributes to our culture, reputation and achievements. Our differences unite and inspire us to work together to support our mission to help children and youth with physical, developmental and communication disabilities achieve optimal levels of independence, learning, health and well-being.

ErinoakKids is an equal opportunity employer, dedicated to providing an inclusive and barrier free experience to applicants’ with accessibility needs. Requests for accommodation can be made at any stage during the recruitment process. Applicants who require accommodations for disabilities or other specific grounds need to make their needs known in advance to Human Resources.

Join us on our mission to make a difference and impact on the lives of children and youth with disabilities. Apply today to join the ErinoakKids team!

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As part of the written offer of employment, all candidates will be required to provide a recent vulnerable sector search, executed within the past 90 days of your start date and are subject to mandatory immunization requirements, as a condition of obtaining and maintaining employment. We encourage you to start this process as soon as possible, since it can take up to a few weeks to obtain. Please note this does not guarantee an offer of employment.

Supervisor, Family Experience

Mississauga, ON, Canada

Full Time

Manager/Supervisor

Permanent Full Time
Halton (1 position), Mississauga (1 position), Brampton (1 position)
37.5 hours/week
Work Arrangement: Onsite
New Positions
Compensation Range: $53.53-$62.98/hour

Position Summary:
The Supervisor, Family Experience is responsible for the non-clinical family experience at ErinoakKids, overseeing the daily operations of key client family-facing spaces, including the on-site café, Family Resource Centre, and reception services. This role includes accountability/responsibility for site tasks related to the client family and visitor experience, such as site tours and community space rentals.

Reporting to the Manager, Family and Community Engagement, the Supervisor, Family Experience will collaborate with Clinical Operations Managers, program leads and corporate teams such as Communications, Development, Facilities, Decision Support and Digital Health to ensure that families feel supported from the moment they enter ErinoakKids, managing staff, operations and services that support the family experience outside of clinical care.

Key Responsibilities:

Supervise and oversee operations for the Family Experience team (Reception, the Family Resource Centre and Erin's café).
Manage reception, family resource centre and Erin’s scheduling for daytime, evening and Saturday service where applicable, ensuring coverage during open hours.
Address feedback, provide solutions and identify opportunities to improve the non-clinical family and visitor experience of ErinoakKids.
Oversee inventory and vendor relationships for your site.
Support revenue tracking, budgeting, and menu planning in collaboration with internal and external partners, to meet the unique needs of your site.
Align reception and Family Resource Centre scripts, signage and material at your site with organizational brand and inclusive language guidelines.
Welcome and support community partners/stakeholders and visitors to ErinoakKids.
Integrate the Family Experience team into ErinoakKids, aligned to the Strategic Priorities of the organization.
Communicate objectives, monitor and evaluate progress, report on issues, highlight successes.
Active member of Health and Safety Committee and Infection Control committee.
Other duties as assigned.

Qualifications:

Must have a College Diploma or Undergraduate Degree in a relevant field and/or five years equivalent combination of education, training and experience in customer service, family or community engagement, health, business management or related field.
Experience in the child and family, community or health care sector.
Proven track record of success in a family/community engagement and/or customer service leadership role, with a minimum of 5 years of experience managing and leading people at ErinoakKids.
Exceptional time management and problem-solving skills to perform tasks with minimal supervision and within required deadlines.
Experience with planning and budgeting staff coverage for customer/client facing roles.
Well-developed analytical, planning and problem-solving skills.
Superior communication (oral and written) and presentation skills.
Strong interpersonal skills and exceptional customer service skills.
Bilingualism in English and any secondary language is an asset.
Knowledgeable of Health & Safety legislation, H&S certification preferred.
Acquire and maintain First Aid & CPR certification.
Experience in the food and beverage sector (in addition to the sectors named above) would be an asset.
Ontario Food Handler’s Certification (must be within 5 years) – obtained or willing to obtain.

Application Deadline: April 6th, 2026

Attn: Internal Staff
Staff actively working in these roles may be prioritized based on your circumstances:

Expression of Interest (EOI): Employees currently in this position who wish to be considered for a transfer (including a change in stream, site, or employment status) should select “Paste Resume” and clearly outline your requested change in the text box provided.

Position Change: Employees applying for change in position or a promotion, please submit a cover letter and resume.

We’re committed to creating an accessible and inclusive candidate experience. If you need an accommodation at any point in the hiring process, please reach out to our People & Culture team when someone contacts you and we’ll be happy to support you.

Join us on our mission to make a difference and impact on the lives of children and youth with disabilities. Apply today to join the ErinoakKids team!

   
@Erinoakkids 
The successful candidate will be required to complete a vulnerable sector search.
Please note that all prospective ErinoakKids employees are subject to mandatory immunization requirements, as a condition of obtaining and maintaining employment.

Disclosure: Please note ErinoakKids uses artificial intelligence (AI) tools, including Talent Fit integrated with JazzHR, to assist in the initial screening and assessment of job applications. This tool helps us efficiently identify candidates whose qualifications align with the requirements of the role. Applications are reviewed by our recruitment team to ensure a fair and equitable hiring process.

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Are you a current ErinoakKids employee?

Do you have a minimum of 5 years of experience managing and leading people at ErinoakKids?

Do you have a College Diploma or Undergraduate Degree in a relevant field and/or five years equivalent combination of education, training and experience in customer service, family or community engagement, health, business management or a related field?

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